Shipment Policy

Effective Date: January 17, 2025

At ChicXFlare, we are committed to ensuring that your orders are shipped in a timely and reliable manner. This Shipment Policy explains our shipping procedures, available shipping options, delivery times, and other important details. By placing an order with us, you agree to comply with and be bound by the terms outlined in this policy.

1. Shipping Methods and Delivery Times

We offer a variety of shipping methods to ensure flexibility and convenience for our customers. The estimated delivery times for each method are as follows:

  • Domestic (United States):

    • Standard Shipping: Delivery within 3-7 business days from the date of shipment.
    • Expedited Shipping: Delivery within 2-3 business days from the date of shipment.

  • International Shipping:

    • Delivery times for international orders may vary depending on the destination country and the shipping method selected. Typically, delivery for international orders ranges between 7-14 business days from the date of shipment.

Please keep in mind that these are estimates, and delivery times may be affected by factors such as location, product availability, customs procedures (for international shipments), and shipping method selected.

2. Order Processing

Once you place an order with us, it will be processed within 2-3 business days. If the order is placed after business hours, on weekends, or on a holiday, it will be processed on the next business day. We aim to ship orders as quickly as possible to minimize any delays. When your order has been processed and shipped, you will receive an email confirmation along with tracking information (if available). Please note that processing time does not include weekends or public holidays.

3. Shipping Costs

The cost of shipping is calculated based on several factors and will be displayed at checkout. These factors include:

  • Shipping address: The destination country and postal code may impact the shipping rate.
  • Shipping method selected: Different shipping options (e.g., standard, expedited) have different costs associated with them.
  • Size and weight of the order: Larger or heavier packages may incur higher shipping fees.

You will be able to view and confirm the exact shipping cost before completing your order. Rest assured, we strive to offer fair and competitive shipping rates.

4. Free Shipping Offers

From time to time, ChicXFlare may offer free shipping promotions for specific products or for orders exceeding a particular value (e.g., $50 or more for domestic orders). These offers will be clearly stated on our website or during the checkout process. Please note that free shipping offers may not apply to international orders, unless otherwise specified.

5. International Shipping

For customers ordering from outside the United States, we offer international shipping to select countries. Please be aware of the following:

  • Customs Duties and Taxes: For international shipments, you may be subject to import taxes, customs duties, and/or other charges imposed by the destination country’s customs authorities. These charges are the responsibility of the customer and are not included in the shipping fees. These costs will be due upon delivery and vary by country.

  • Shipping Times: International delivery times can vary depending on the destination country and the chosen shipping method. We strive to provide the most accurate delivery time estimates, but please note that delays can occur due to customs processing or other factors.

  • Restricted or Prohibited Items: Some countries may have restrictions or bans on certain products. It is the customer’s responsibility to be aware of any import restrictions in their country before placing an order.

6. Order Tracking

Once your order has been shipped, you will receive a tracking number via email. This tracking number can be used to track the status of your order through the respective carrier’s website (e.g., USPS, UPS, FedEx, DHL, etc.). Tracking information may take 24–48 hours to update after your order has shipped, so please be patient if the tracking details are not immediately available.

If you are unable to track your package or have trouble with the tracking information, please contact our customer service team for assistance.

7. Shipping Delays

While we make every effort to ensure that your order reaches you promptly, there may be situations beyond our control that cause shipping delays. These can include:

  • Weather-related delays: Severe weather conditions can impact shipping timelines, especially during certain seasons.
  • Customs processing delays (for international shipments): International orders may experience delays due to customs inspections, which are outside of our control.
  • Holiday or peak season delays: Increased demand during holidays or special sales events may lead to longer-than-usual shipping times.
  • Carrier-related delays: Occasionally, shipping carriers may experience unexpected delays, such as transportation disruptions or high volumes of packages.

We appreciate your understanding and patience in the event of any shipping delays. If you have concerns or would like an update on your order, please contact our customer service team.

8. Missing or Damaged Packages

If your package is lost or damaged during shipping, please contact us immediately at contact@chicxflare.com or call (609) 654-1570. We will work closely with the shipping carrier to resolve the issue. In cases of damaged items, we may request photos of the damage for our records.

In situations where packages are confirmed as lost by the carrier, we will assist you in either issuing a replacement or processing a refund, depending on your preference and product availability.

9. Shipping to P.O. Boxes and APO/FPO Addresses

We do offer shipping to P.O. Boxes and APO/FPO addresses within the United States. However, please be aware that:

  • Shipping times to P.O. Boxes and APO/FPO addresses may be longer than standard deliveries to regular street addresses.
  • Some shipping methods (e.g., expedited shipping) may not be available for P.O. Boxes or APO/FPO addresses.

Please make sure that the address you provide is correct and complete to ensure timely delivery.

10. Changes to Shipping Information

If you need to make any changes to your shipping information (such as updating your address) after placing an order, please contact our customer service team immediately. We will do our best to accommodate changes to your order, but please note that once your order has been processed and shipped, we may not be able to modify the shipping details.

11. Customer Support

If you have any questions, concerns, or require assistance with shipping, delivery, or tracking, our customer service team is here to help. You can contact us through the following methods:

  • Hotline: (609) 654-1570
  • Email: contact@chicxflare.com
  • Address: 12 Preswick Dr, Medford, New Jersey (NJ), 08055

We are committed to providing you with the best possible customer experience and will be happy to assist you with any shipping inquiries.

Thank you for choosing ChicXFlare! We appreciate your business and look forward to serving you with high-quality products and exceptional customer service.